Frequently asked questions
Everything you need to know about matching, subscriptions and delivery.
How does the taste match work? +
You take a short taste quiz - the flavours you like, your usual order, roast, acidity and body preferences, even things you'd rather avoid - and we match you to the closest-fitting bean from our independent roasters, with the reasons why.
Do I pay a different price for different beans? +
No. Every match is included in the same flat subscription price, so you're never upsold to a "premium" bean. Which roaster and bean you get depends purely on your taste, not on price.
What if I don't like my match? +
Head to your account and reassess anytime - a quick check-in asks how the coffee tasted and recommends an alternative, or you can retake the full quiz from scratch.
Can I change or cancel my subscription? +
Yes - get in touch and we'll pause, change your delivery frequency, or cancel for you. Self-serve subscription management is on its way.
How fresh is the coffee? +
Every bag comes from the matched roaster's most recent batch and is posted straight after, so it arrives close to its roast date rather than sitting on a shelf.
Who are the roasters? +
A small, growing list of independent, sustainability-minded UK roasters. We add new roasters and beans as we grow, so your match can change over time even if your taste doesn't.
Whole bean or ground? +
Whichever you prefer - tell us in the quiz and we'll grind to suit your brew method, or leave it whole for you to grind fresh at home.
Where do you deliver? +
We currently deliver across the UK, with more regions planned.
Is my payment information secure? +
Yes - checkout is handled entirely by Shopify's secure payment system. We never see or store your card details.